Before services begin
Service Information
Important general information about referrals, assessment, communication and occupational therapy services.
This page provides general service information. The exact scope, format, timing and cost of a service are confirmed after a referral is reviewed and before work begins.
Who we support
AccessPath Health accepts referrals across the lifespan, including children, adults and older adults. The service focuses on everyday function, disability, mental health and psychosocial disability, equipment, home environments and practical assessment needs.
Service suitability and availability are confirmed individually. A referral may be declined or redirected when the requested work is outside scope, cannot be delivered safely, or another service is more appropriate.
Funding and referrals
Referral streams may include NDIS for self-managed and plan-managed participants, Support at Home, Medicare GP Chronic Condition Management Plans, SWEP, private clients and other arrangements by discussion. Acceptance of a referral does not guarantee that a funding body will pay for a service.
Clients and referrers are responsible for confirming available funding and any plan-management, approval, referral or documentation requirements. The relevant program or funding body makes eligibility and funding decisions, and AccessPath Health cannot guarantee approval of a service or recommendation.
Before work starts
The purpose and scope of the service should be agreed before assessment begins. Depending on the referral, this may include the assessment question, information sources, people involved, expected report, estimated time, fees, travel and relevant timeframes.
A service agreement, consent information or written confirmation may be provided where appropriate. Tell AccessPath Health about communication, access, cultural or support needs that may affect participation.
Appointments, travel and cancellations
Appointments may be offered in home, community, telehealth or another suitable setting by arrangement. Availability depends on location, service type and current capacity.
Any applicable fees, travel or cancellation terms will be explained before booking or included in the relevant service agreement. If circumstances change, contact AccessPath Health as early as possible.
Reports and recommendations
Reports reflect the referral purpose, information available and findings at the time of assessment. Recommendations are clinical opinions and may need review if circumstances, risks or function change.
Funding bodies, suppliers, builders and other organisations make their own decisions. A recommendation does not guarantee funding, approval, availability or a particular outcome.
Safety and emergencies
AccessPath Health is not an emergency, crisis or after-hours service. Do not use the referral form or email for immediate danger or urgent medical care. For emergencies in Australia, call 000.
Mental health occupational therapy focuses on everyday function. It does not replace medical care, psychiatry, psychology, psychotherapy, counselling or crisis support.
Feedback and concerns
Feedback is welcome and can be provided directly using the contact details below. A person may also choose to have a representative or advocate communicate on their behalf.
Concerns will be reviewed respectfully. Information about external complaint pathways can be provided where relevant to the service or funding arrangement.