Privacy
Privacy Policy
How AccessPath Health handles personal information and health information.
Last updated 2 September 2026
AccessPath Health respects the privacy of clients, participants, families, referrers and other people who communicate with the service.
Health information is sensitive information. This policy should be read together with any collection notice, consent form or service agreement provided for a particular service.
1. Who this policy applies to
This policy explains how AccessPath Health Services Pty Ltd, trading as AccessPath Health, handles personal information and health information in connection with enquiries, referrals and occupational therapy services.
2. Information we may collect
Depending on the purpose, information may include contact details, date of birth, funding details, referral information, health and disability information, functional history, support arrangements, assessment findings, reports, correspondence and billing information.
We aim to collect only information that is reasonably necessary for the relevant enquiry, referral or health service.
3. How information is collected
Information may be provided by the person, an authorised representative, family member, referrer, health professional, support provider or funding body. It may be collected through the online referral form, email, telephone, documents, assessment and service delivery.
Where information is provided by someone other than the person it concerns, the referrer should have appropriate authority or consent to share it.
4. Why information is used
Information may be used to respond to enquiries, review service suitability, plan and provide occupational therapy services, communicate with authorised people, prepare clinical records and reports, manage appointments and billing, meet legal or professional obligations, and improve service quality.
5. Sharing information
Information may be shared with the person’s consent or authority, when reasonably expected for the purpose for which it was collected, or when required or permitted by law. This may include authorised family members, support teams, health professionals, suppliers, funding bodies, professional advisers or service providers involved in secure administration.
AccessPath Health does not sell health information or use it for unrelated direct marketing.
6. Online referral form and third-party services
The referral pathway currently uses Google Forms. Information submitted through that form is also handled through Google’s systems and is subject to Google’s privacy and security practices. Google may process or store information in locations determined by its service arrangements.
Do not use the online form for emergencies. Only include information needed for the referral. AccessPath Health may also use other technology providers for email, documents, accounting or service administration.
7. Storage and security
Reasonable steps are taken to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet, email or online storage system can be guaranteed to be completely secure.
Information is retained only for as long as required for clinical, legal, funding, insurance and business purposes, then securely destroyed or de-identified where appropriate.
8. Access and correction
A person may ask to access or correct personal information held about them. Some legal exceptions may apply. Requests can be made using the contact details below, and identity or authority may need to be verified.
9. Privacy concerns or complaints
Contact AccessPath Health first so the concern can be reviewed. If a privacy concern cannot be resolved, information about making a complaint is available from the Office of the Australian Information Commissioner.
10. Changes to this policy
This policy may be updated when services, technology or legal requirements change. The current version will be published on this page.